You'll need to let them know what you're getting in touch about, and their team will provide advice from there. You can contact the eBay customer service team through the Contact Us option on their website. If an item isn't sold to you as described and you cannot reach an agreement with your seller, contact eBay within 3 days and they'll respond to help solve the situation in 48 hours. If you don’t hear from the seller, customers are protected by the eBay Money Back Guarantee.
Anything purchased in a bundle must include all items that were a part of the package. Items must be in the original condition they were sent to you in. If you want to return an item, you’ll need to submit a request directly to the seller. Return policies, like shipping fees, can vary from seller to seller. Both the items need to be identical and both need to currently be in stock to take advantage of eBay’s price match. If you buy an eBay Deal or another one of their top products and find it cheaper at one of its competitors within 48 hours then eBay will refund you 110% of the difference. eBay also has a program called eBay Bucks which accumulate when you purchase eligible items. Some stores are a part of eBay’s MasterCard Rewards Program which will earn you points every time you shop with them. Does eBay have a rewards program?ĮBay has a couple of reward options for regular shoppers. The shipping price will be detailed on the product page but you can always contact the seller for more information. Others won’t have any shipping fees at all.
Some sellers might charge higher fees than others to ship the same product. Because products are sold by third-party sellers, shipping costs can vary.
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